CUSTOMIZED / HANDMADE TO ORDER : We do not accept returns on our customized and hand-crafted / made-to-order products. We hand-make our products to order and therefore cannot resell them.
If however your order is damaged or faulty please contact us within 7 days of receiving it and we can discuss options to rectify the situation. Please note we can accept no liability for damaged or faulty goods if you do not notify us of the problem within 7 days of receipt.
We do not accept returns due to customer input or typographical errors. We copy and paste directly from the customer's notes at time of purchase.
NON-CUSTOMIZED / SUPPLIES : We will accept returns / exchanges on our non-customized / non-handmade products (eg. ink pads, sealing wax sticks)
If you wish to return a non-customized / handmade product, we would ask you to return the product/products to us within 14 days of receipt. The items must be unopened, in their original packaging and in a re-saleable condition. Once we receive the returned items, in these conditions, we will contact you and issue you with a refund. The delivery charges will not be refunded. The cost of return delivery will be incurred by you, the customer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.